Return and Exchange Policy

At Mocroz, we prioritize your satisfaction above all else. Our return and exchange policy applies to all products available on our website.

Eligibility Criteria

To be eligible for a return or exchange, the product must meet the following criteria:

It must be in its original condition, exactly as it was when you first received it.
The product should be packed in its original packaging.

Inspection upon Delivery

We encourage you to inspect the product upon delivery. If you have any concerns or issues at this point, you can request a return. Once you have received and paid for the product, it signifies your acceptance of the item. Subsequent returns will not be accepted.

Return Process

To initiate the return process, please follow these steps:

Take a clear picture of the product showcasing the issue.
Send the picture to us along with your city, address, and order number.
This step is crucial if the product is defective, damaged, or does not align with the agreement.

Exchange Procedure

Upon receiving your return request, we will proceed with the exchange process by replacing the product with a similar one.

Important Notes

Please note that we cannot be held responsible for any expectations or uses of the products that were not explicitly mentioned on the product page of our website.
Our commitment is to ensure your satisfaction with every purchase from Mocroz. If you have any questions or concerns regarding our return and exchange policy, please don’t hesitate to reach out to us.